Respect on the Heart of Affected person Care

Tamara Cardoso at desk with "Respect" banner superimposed on photo

It might appear apparent that respect is a essential part of fine well being care, however Tamara Cardoso is uniquely certified to grasp it.

Cardoso is a efficiency enchancment specialist in UConn Well being’s Workplace of Affected person Expertise.

“Respect is the muse of compassionate caregiving, wholesome relationship constructing, and strong teamwork,” Cardoso says. “Respect lives in every little thing we do as well being care professionals. We’re people caring for different people — this can be a exhausting, distinctive, and delightful duty.”

Cardoso joined UConn Well being as a member of the Epic digital well being report data expertise staff in 2016. She’s been in affected person expertise for the final three years.

“The most effective a part of my job is that I can construct relationships and positively influence how care is delivered right here at UConn Well being,” she says. “I’ve a singular place and an insider’s view of sufferers’ notion of care, what they want, what they need, and what kind of care they count on. And it’s my job to pay attention, share and translate in order that our leaders, clinicians, and staff can take significant motion to raise the human expertise – for all.”

Cardoso’s duties embody the function of affected person survey administrator, reporting survey information to management, offering insightful interpretation and serving to establish patient-centric requirements and practices.

“The aim is to proceed constructing a supportive setting constructed on mutual respect, communication, and teamwork, bettering affected person security and high quality of care.”

Cardoso recollects the significance of respect being instilled on her from her childhood, influenced by her Grandmother, who was born and raised in Georgia.

“I grew up in a Southern family, and at an early age, I realized what respect meant and what it appeared like,” she says. “For me, respect is acknowledgment and consideration of one other, and it’s about connecting with the person. Respect permits us to construct and protect relationships with others. This may imply tending to at least one’s feelings, exhibiting kindness, and demonstrating empathy when somebody reveals indicators of hysteria, discomfort, and even frustration. In well being care, demonstrating courtesy and respect allows us to attach as human beings first.”

Cardoso says she and her Workplace of Affected person Expertise colleagues exemplify respect by following these tenets:

  • Acknowledge everybody with a verbal greeting and a smile.
  • Join with the affected person as a human being first, then as a affected person.
  • Introduce your self (or your teammate) by identify and function.
  • Acknowledge the high-stress/high-anxiety setting of the well being care setting and work together with compassion, empathy, and kindness.
  • Be attentive to a affected person’s and household’s wants and supply updates typically, even when you don’t have the solutions they’re on the lookout for.
  • Share data generously and well timed.
  • Acknowledge and be aware of cultural variations, communication wants and preferences, and private experiences.
  • Respect and promote inclusivity and variety.
  • Provide dignity by selecting to see and worth others’ wants; advocate for individuals who are unable to take action for themselves.

“We should honor a shared dedication to offering a mutually respectful setting to assist therapeutic for our sufferers and the communities we serve,” Cardoso says. “Our sufferers acknowledge when that is carried out properly.”

Cindy Molin, UConn Well being’s vp for affected person expertise, is Cardoso’s supervisor.

“Tamara embodies the worth of respect – whether or not giving it, to a affected person, a customer or a colleague, or incomes it, from a coworker or an govt chief,” Molin says. “Tamara is a pure chief with the power to effortlessly strike the steadiness between being appreciated and being revered. She is genuine, collaborative, and radiates an ample positivity that energizes everybody in a room or a gathering.”

Cardoso lives in West Hartford with longtime companion, Stephen, and their canines, Brooklyn and Dallas. When she’s not working, she enjoys hikes, day journeys, and pictures.

She says respecting ourselves and others is a small gesture to point out others they’re cared for and seen, making for small moments that matter to sufferers, their households and one another.

“I invite everybody to take a second to acknowledge and perceive that we’re people caring for different people — and small gestures of kindness, consideration, compassion, and respect converse volumes — and it will likely be fondly remembered,” Cardoso says.